> ## Documentation Index
> Fetch the complete documentation index at: https://docs.buildbetter.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Call Details View
> Deep dive into individual recordings with transcripts, summaries, and AI insights
When you open an individual recording, you enter a comprehensive workspace designed to help you extract maximum value from every conversation. This view combines playback, transcription, AI analysis, and collaboration tools in one integrated interface.
## Recording Player
The video or audio player sits prominently at the top of the page, providing immediate access to your content.
### Playback Features
* **Standard controls**: Play, pause, seek, volume adjustment
* **Speed control**: Adjust playback speed (0.5x to 2x)
* **Full screen**: Expand for presentations or detailed viewing
* **Timestamp navigation**: Jump to specific moments via shareable links
* **Auto-generated captions**: Display transcript as subtitles during playback
Use keyboard shortcuts: `Space` to play/pause, `←/→` to skip 10 seconds, `↑/↓` for volume.
## Call Information Panel
Essential metadata about your recording:
* **Title**: Editable recording name
* **Description**: Add context or meeting notes
* **Date & Time**: When the recording occurred
* **Duration**: Total length of the recording
* **Recording type**: Internal or external call indicator
* **Source**: Integration source icon (e.g., Gong, Salesloft, Aircall, Zoom) showing where the recording was imported from
* **Attendee list**: All participants with profile pictures
* **Speaker identification**: Who spoke and for how long
* **Company associations**: Linked organizations
* **Contact linking**: Connect to your CRM contacts
* **Tags**: Categorize with custom labels
* **Folders**: Organize into collections
* **Related calls**: Find similar recordings
* **Calendar link**: Connection to original meeting
## Content Tabs
The main content area features multiple tabs for different views and workflows:
### Summary Tab
AI-generated overview of your recording:
* **Key points**: Bullet-point summary of main topics
* **Action items**: Extracted tasks and commitments
* **Decisions made**: Important conclusions reached
* **Next steps**: Follow-up items identified
Not satisfied with the AI summary? Click "Regenerate" and provide custom instructions to focus on specific aspects of the conversation.
### Transcript Tab
Complete conversation transcription:
* **Speaker labels**: Clear identification of who said what
* **Timestamps**: Click any line to jump to that moment
* **Search within**: Find specific words or phrases
* **Copy sections**: Select and export text portions
* **Edit capability**: Correct any transcription errors
### Unknown Speakers Tab
This tab only appears when speakers need identification. Assign unknown voices to actual participants to improve transcript accuracy and enable better analysis.
Steps to assign speakers:
1. Listen to audio samples of unknown speakers
2. Select the correct person from the dropdown
3. Apply to all instances of that voice
4. Save to update the entire transcript
### Notes Tab
Add your own observations and context:
* **Rich text editor**: Format your notes with headers, lists, and emphasis
* **Time-stamped notes**: Link notes to specific moments
* **Collaborative editing**: Team members can contribute
* **Export options**: Copy or download your notes
## Right Sidebar
The collapsible right sidebar provides additional tools and insights:
### Chat Assistant
The AI chat understands the full context of this recording. Ask questions like:
* "What were the main concerns raised?"
* "Did they mention any competitors?"
* "What was the timeline discussed?"
* "Create action items from this call"
### Signals
Automatically extracted insights:
* **Feature requests**: Product improvements mentioned
* **Pain points**: Problems and frustrations discussed
* **Positive feedback**: Compliments and success stories
* **Questions**: Uncertainties requiring follow-up
* **Decisions**: Conclusions and commitments made
Each signal includes:
* **Snippet**: The exact quote
* **Timestamp**: When it was said
* **Speaker**: Who said it
* **Sentiment**: Emotional context
* **Citation**: Direct link to source
### Comments
Collaborative discussion space:
* **Thread conversations**: Discuss specific topics
* **@mentions**: Notify team members
* **Real-time updates**: See comments as they're added
* **Resolved/unresolved**: Track discussion status
## Ask about this recording
In the current recording layout, the floating chat bar stays available at the bottom or right hand side of the page. Questions asked there are automatically scoped to the open recording, so you do not need to add the recording as context first. You can keep reviewing the overview, transcript, notes, or comments while you ask follow-up questions.
## Clip a recording
If you can edit the recording, open the recording menu and select **Edit Clip**. The clip editor lets you:
* Drag the start and end handles on a waveform timeline to choose the portion to keep.
* Preview the selected range alongside transcript segments and speaker labels.
* Review the estimated reprocessing credit cost before confirming.
* Close the editor after processing starts; clipping and reprocessing continue in the background.
* Restore the previous recording version for seven days when **Restore previous version** is available.
Clipping replaces the active media with the selected range, trims and retimes the existing transcript, and regenerates the recording summary. It does not transcribe the recording again.
Only the selected range remains in the active recording after reprocessing. Check both clip handles and the credit estimate before confirming.
## Actions Toolbar
Quick access to important actions:
* **Copy link**: Share with timestamp
* **Public link**: Generate external share URL
* **Invite users**: Add specific people
* **Embed code**: Add to websites
* **Download video/audio**: Original file
* **Export transcript**: TXT, DOCX, or PDF
* **Copy summary**: Formatted text
* **Generate document**: Create reports or briefs
* **Edit details**: Update title and description
* **Change privacy**: Adjust access settings
* **Add to folder**: Organize recording
* **Duplicate**: Copy to another workspace
* **Delete**: Remove permanently
## Privacy Controls
Manage who can access this recording:
### Permission Levels
1. **Workspace**: All team members
2. **Participants Only**: Meeting attendees only
3. **Custom**: Specific individuals
Original participants always maintain access to recordings they were part of. This cannot be revoked for privacy and compliance reasons.
### Sharing Settings
* **Public sharing**: Enable/disable external links
* **Summary visibility**: Control if AI summary is included
* **Download permissions**: Allow/restrict file downloads
* **Comment permissions**: Who can add comments
## Processing States
Understanding recording processing:
| Stage | What's Happening | Typical Duration |
| ---------------- | ------------------------- | ---------------- |
| **Uploading** | File transfer to servers | 1-10 minutes |
| **Transcribing** | Speech-to-text conversion | 5-30 minutes |
| **Analyzing** | AI extraction of insights | 2-5 minutes |
| **Available** | Fully processed and ready | Complete |
Processing times vary based on recording length and current system load. You'll receive a notification when processing completes.
## Best Practices
**Review and correct**: Check AI summaries for accuracy and edit if needed.
**Assign all speakers**: Proper speaker identification improves all AI features.
**Add context**: Use the notes section to add background information.
**Extract signals**: Select important quotes to create trackable insights.
**Share thoughtfully**: Consider privacy before generating public links.
## Navigation Tips
* **Search in Transcript**: Use Cmd/Ctrl + F within the Transcript tab
* **Quick Actions**: Use Cmd/Ctrl + K for universal quick actions
* **Tab Switching**: Click tabs to switch between Summary, Transcript, Notes, Documents, etc.