Subscription Plans

Frequently asked questions about BuildBetter subscription options

Plan Options

What subscription plans does BuildBetter offer?

BuildBetter offers several subscription tiers to meet different organizational needs:

Free

• Try BuildBetter with limited credits
• Basic features and analytics
• Great for evaluating the platform

Hobby

• For individuals and very small teams
• Limited monthly credits
• Core analytics and signal extraction
• Standard support

Starter

• For small teams getting started
• Monthly credit allocation for recordings and AI features
• Basic analytics and signal extraction
• Standard support

Explorer

• For growing teams
• Increased monthly credits
• Advanced analytics and custom signals
• Priority support
• CRM integrations

Pro

• For teams that need more power
• Higher credit allocation
• Full analytics suite
• Priority support
• All integrations included

Enterprise

• For larger organizations with custom needs
• Custom credit allocation
• Full analytics suite with custom dashboards
• Custom data retention policies
• Dedicated support manager
• Advanced security features (SSO, audit logs)
• Custom integrations

Healthcare Edition

• Specialized for healthcare organizations
• HIPAA compliance features
• PHI handling controls
• Clinical vocabulary support
• Compliance documentation

How is BuildBetter priced?

BuildBetter uses a credits-based pricing model rather than per-seat licensing. This means:

• Everyone in your organization gets access
• You pay based on credits consumed for recordings, AI processing, and other features
• Credits refresh monthly based on your plan
• Overage credits are available if you need more
• Premium features may have additional costs

This approach ensures insights flow freely across your organization, rather than being limited to specific licensed users.

What are credits and how do they work?

Credits are BuildBetter’s universal usage currency:

What uses credits:

• Recording and transcribing calls
• AI-powered signal extraction
• Document generation
• Advanced analytics processing

Credit types:

• Included credits: Your monthly allocation based on your plan
• Overage credits: Additional credits billed at your plan’s overage rate when you exceed your allocation
• Promotional credits: Bonus credits from promotions or referrals

Credits reset at the start of each billing cycle. Unused credits do not roll over.

Can I customize my plan?

Yes. BuildBetter offers several customization options:

Plan Add-ons:

• Additional credit packages
• Extended data retention
• Premium integrations
• Advanced analytics modules

Enterprise Plan:

• Fully customizable to your organization’s specific needs
• Custom contract terms
• Special compliance requirements
• Dedicated implementation services
• Custom training programs

Contact our sales team to discuss your specific requirements.

Is there a free trial?

Yes. When you sign up, you get free credits to explore the platform—about 2 hours of recordings or ~35 tickets worth. This includes:

• Full access to all features
• No time limit on using your free credits
• No credit card required to start

You can upgrade to a paid plan at any time to get more credits.

Billing and Payment

How does billing work?

Billing depends on your plan:

• Monthly plans: Billed monthly with automatic renewal
• Annual plans: Billed yearly with monthly credit allocation
• Enterprise: Custom billing cycles based on contract terms

All plans include:

• Transparent credit usage tracking
• Real-time usage dashboard
• Automated notifications when approaching limits
• Flexible payment methods

What payment methods are accepted?

BuildBetter accepts:

• Major credit cards (Visa, Mastercard, American Express)
• ACH bank transfers
• Wire transfers
• Purchase orders (for Enterprise customers)

All payment processing is secured with enterprise-grade encryption.

What happens if I exceed my credits?

If you exceed your allocated credits:

1. You’ll receive notifications as you approach your limit
2. Additional usage is billed at your plan’s overage rate (two-tier pricing)
3. You can purchase additional credit packages anytime
4. Enterprise customers can set custom overage policies

You can monitor credit usage in real-time through your dashboard.

What if I have payment issues?

BuildBetter offers a 30-day grace period if payment issues arise:

• You keep full access to your workspace during this period
• No interruption to your recordings or data
• Time to resolve payment method issues
• Your data remains safe and accessible

We’ll notify you of any payment issues and work with you to resolve them.

Can I change plans mid-subscription?

Yes. You can upgrade your plan at any time:

• Upgrades: Take effect immediately with prorated billing
• Proration preview: See exactly what you’ll pay before confirming
• Downgrades: Take effect at the start of your next billing cycle

Plan changes can be managed through your settings or by contacting your account representative.

Usage and Limits

What counts toward my credits?

Credit usage includes:

• Meeting time captured through automatic recording
• Manually recorded sessions
• Imported audio/video files
• AI processing for transcription and extraction
• Document generation

Only actual processing counts—idle time and viewing content don’t affect your credit allocation.

Are there limits on users or storage?

Users: All plans include unlimited users—everyone in your organization can access BuildBetter.

Storage is determined by:

• Your data retention settings
• Recording quality settings
• Volume of recordings

Extended storage is available as an add-on for all plans if you need to retain data beyond the standard retention period.

How are recording quality and storage related?

Recording quality settings affect storage consumption:

• Standard quality: ~70MB per hour
• High quality: ~150MB per hour
• HD quality: ~300MB per hour

You can adjust quality settings based on your needs. For most business conversations, standard quality is sufficient for accurate transcription and analysis.

Enterprise Features

What additional features come with Enterprise plans?

Enterprise plans include:

• Single Sign-On (SSO) integration
• SCIM user provisioning
• Advanced role-based access controls
• Custom data retention policies
• Dedicated customer success manager
• SLA guarantees
• Priority support queue
• Custom integrations
• Audit logs and compliance reports
• Advanced analytics dashboards
• Custom onboarding and training

Do you offer Professional Services?

Yes. Enterprise customers can access our Professional Services team for:

• Custom implementation
• Integration development
• Workflow automation
• Custom AI model training
• System optimization
• Strategic advisory services

Professional Services are scoped and priced based on your specific requirements.

Getting Started

How do I get a custom quote?

To receive a customized quote:

1. Contact our sales team via the pricing page
2. Schedule a consultation call
3. Discuss your specific needs and usage patterns
4. Receive a tailored proposal

We’ll work with you to find the right plan and customizations for your organization.

How long does implementation take?

Implementation timelines vary by plan:

• Free/Hobby/Starter: Same-day setup, fully self-service
• Explorer/Pro: 1-3 days with guided setup assistance
• Enterprise: 1-4 weeks depending on customization requirements

Our implementation team works closely with you to ensure a smooth deployment.

Ready to get started?

Contact our sales team for personalized plan recommendations