Zendesk Integration

Connect BuildBetter with Zendesk to ingest and analyze data for product insights and enhanced support

Zendesk Integration

Ingest all data from Zendesk platform and have it searchable and accessible to BuildBetter chat and documents.

Run signals over this data to get product insights, such as feature requests, bugs, issues, and complaints.

Use those signals or the raw data to generate reports or run workflows over them. This is great for support, customer success, and product teams.

The setup is pretty simple. All of them require a BuildBetter account and a plan that allows the specific integration. They are enabled for all organizations. Requires a Zendesk workspace with API credentials and access.

Setup Guide

1. Navigate to https://app.buildbetter.app/settings/org/integrations
2. Scroll to Zendesk integration.
3. Enter your Zendesk API key.
4. Configure shareability and settings (see screenshot).
5. Click Connect.

Bulk Ingestion

Settings & Options

Fetch conversations on close

Get the conversations when the conversation is closed in Zendesk. Default: Enabled

Fetch conversations on tag creation

Get the conversations when a tag selected is attached to a message in your conversation. Default: Disabled

Update open conversations every X days

Setting the days to 0 will stop the automatic update on reopened conversations or open conversations with selected tags. Default: 0 days